Veterans, you have a right to:
- File a written application for Veterans' benefits at anytime. You can insist upon this right, even if told that you are ineligible.
- Get help from your local city or town Veterans' agent or town clerk in completing your application. [M.G.L., Chapter 115, Section 3]
- Receive a full explanation of the services and Veteran's benefits available under M.G.L., Chapter 115, as well as other available benefits.
- Receive a written notice and explanation of the approval or denial of your application for benefits. [108 CMR 8:02 (1)]
- Be treated with dignity and respect and to receive accurate, courteous, and timely service.
- Appeal and request a hearing if you disagree with any action taken in your case. [108 CMR 8:07 (1)]
- Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits.
- Receive fair and equal treatment without regard to Veterans' status [M.G.L., Chapter 40, Section 51] race, ethnicity, national origin, religion, sex or handicap. [M.G.L, Chapter 151B, Section 3]
- Preference in public employment. [M.G.L. Chapter 31, Section 25 and Chapter 41, Section 112]
For additional information on your rights, speak to your local city or town Director of Veterans' Services/Veterans' Services Agent by calling your local city or town hall, or call the Department of Veterans' Services at (617) 727-3578, dial 0 for assistance.